Compliance
Acme Corp Passes Its First Audit Without a Single Finding with Swiper
0
Audit findings, down from 14 the prior year
70%
Faster response to regulator information requests
THE COMPANY
A utility with an audit problem
Acme Corp distributes power and gas to customers across three states under strict utility commission oversight, and its most recent audit had returned 14 separate findings related to billing controls.
THE CHALLENGE
Fourteen findings and a commission losing patience
Manual billing adjustments and inconsistent documentation had left Acme Corp unable to fully explain rate changes and credits during its last examination, putting its standing with the commission at risk.
Our previous audit read like a to-do list. This year the examiners had almost nothing to write down.
Elena Petrova, VP of Regulatory Affairs
THE SOLUTION
Every billing adjustment documented automatically
Swiper requires a documented reason and approval trail for every manual billing adjustment, generating the audit trail regulators expect without adding extra steps for the billing team.
Acme Corp's compliance team used Swiper's reporting to close out all 14 prior findings months ahead of the next scheduled audit.
THE RESULTS
A clean audit for the first time in years
Acme Corp passed its most recent utility commission audit with zero findings, and now responds to regulator information requests in a fraction of the time it used to take.
Our previous audit read like a to-do list. This year the examiners had almost nothing to write down.
Elena Petrova
VP of Regulatory Affairs, Acme Corp
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